What is the cancellation policy?

GTMA Campaign Cancellation Policy

Cancellation Form

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GTMA Campaign Cancellation Policy

This policy outlines the procedure for clients who wish to cancel their marketing campaigns with GTMA. All cancellation requests must be submitted through the official "GTMA Cancellation Form."

1. Submitting a Cancellation Request

To initiate a cancellation, clients are required to complete and submit the official GTMA Cancellation Form. The request must be submitted with a 30-day notice to be considered valid. The following information is required for all submissions:

  • Company and building name (if applicable)
  • Client's first and last name and email address
  • The state and date of the cancellation notice
  • The last date GTMA will perform services or ad spend on the client's behalf
  • The type of cancellation (e.g., All Digital Services, Website Services)
  • The reason for the cancellation
  • If applicable, details on the sale of a property, a change in management, or a change in ownership.

2. Policy Acceptance and Confirmation

By submitting the form, the client confirms their authorization to cancel the campaign. Upon successful submission, a confirmation will be delivered via email, and the 30-day notice period will officially begin.

Please note that for internal tracking and service improvement, GTMA views every cancellation as an opportunity for growth and learning.